Shipping policy

Processing and Handling Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Though every attempt is made to ship orders as quickly as possible, we may sometimes experience delays due to weather related disruptions, warehouse/employee shortages, and other logistical related issues.

 

Shipment Confirmation and Tracking Number

 

Once your order has shipped, a tracking number will be generated and provided to you via email. You may use that tracking number to track your package as it is in transit. 

 

Military APO, FPO and DPO

 

We provide shipping to APO/FPO/DPO addresses.

 

Transit Times

All shipments shipped via Ground Service, USPS First Class Mail, USPS Priority Mail, and other economy shipping methods have a transit time of 3-5 Business Days. If you have requested Expedited Shipping on your order, transit time may vary from 1-3 Business Days. 

 

Shipping Prices

All orders under $99.99 are $4.95 for shipping. All orders $100 and above are free ground shipping service.

 

Shipping Methods

All orders ship via FedEx, UPS, or USPS. Free shipping offered on our website includes FedEx Ground, UPS Ground, USPS First Class Mail, and USPS Priority Mail. All other shipping services incur an extra charge. Expedited shipping ships via FedEx or UPS Overnight, 2nd Day Air, or 3 Day Air.

 

International Shipping

We do offer international shipping to most countries. These rates are not populated on our website. Please use the Request Quote button on our product pages to build your order - once you submit a quote, we will give you a shipping estimate to your destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serfinity Medical is not responsible for these charges if they are applied and are your responsibility as the customer.