Return and Refund policy

For order status inquiries, please contact us via chat, phone (415) 683-7878, or email at at support@graylinemedical.com

For returns, please contact us via email at support@graylinemedical.com within 15 business days from the date of delivery to obtain a Return Authorization (RA) number. Returns will not be accepted after 15 days from the date of delivery. Manufacturer warranty is still applicable after the return period has ended and it is advised to contact the manufacturer directly for any issues. Please have the following information on hand when calling for an RA number: customer name, order number and the reason for the return. We reserve the right to decline a return on any sanitary, sterile, or otherwise special order items.

Those returns authorized by Grayline Medical may be subject to a possible restocking fee of up to 25% plus applicable shipping cost and may reject a return if the item is a non-stock item which means it was special ordered for your order. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you or will not refunded since these packages without RA number are difficult to trace.

If you paid for the purchase with a credit card or paypal, your account will be credited back the amount of the purchase once the product has been received and checked by our staff. If you paid with a check or money order, allow 10-14 days to receive your refund check from Grayline Medical from the time we receive the returned product


On all product returns, you are responsible for arranging shipment of the product back to same warehouse from where the item was shipped. You may use UPS, FedEx, or any other ground parcel carrier of your choice thru which online tracking of shipment is available

If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, and product discontinuation. Grayline Medical is not responsible for manufacturer price changes, or technical errors in the web site which may occur at any time.

Pictures of the items shown on our web site doesn't mean that all the the items shown in the picture are included in the price since items may be shown on the web site with all accessories which are available as optional and should be purchased additionally. Please read the description carefully to check what are the contents are of the item.

All products to be returned must be returned within 7 days from the RA date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

Grayline Medical reserves the right to authorize product returns beyond 15 days from the delivery date. If the product is accepted after 15 days, credit will be issued toward future purchases or even exchange only.

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