{"product_id":"applied-phlebotomy-lecture-collection-5-delivering-world-class-customer-service","title":"Applied Phlebotomy Lecture Collection 5: Delivering World-Class Customer Service","description":"\u003ch6\u003e\n\u003cstrong\u003e5: Delivering World-Class Customer Service\u003c\/strong\u003e\u003ch6\u003e\n\u003ch5\u003eEssential Customer-Service Training for Healthcare Professionals\u003c\/h5\u003e \u003cul class=\"product-bullets\"\u003e \u003cli\u003eFocuses on key concepts in customer service with an emphasis on telephone etiquette, behaviors that reflect and detract from professionalism, positive patient interactions, and dealing with difficult and demanding patients\u003c\/li\u003e \u003cli\u003ePositive and negative patient experiences are contrasted to illustrate their impact on patients' perceptions of the laboratory and the quality of care they receive\u003c\/li\u003e \u003cli\u003eAlso includes a discussion on how managers can inspire a culture of superior customer service\u003c\/li\u003e \u003cli\u003eBased on the current CLSI standards and guidelines\u003c\/li\u003e \u003cli\u003eWritten, produced, and directed by Dennis J. Ernst MT(ASCP) from the Center for Phlebotomy Education\u003c\/li\u003e \u003cli\u003eEach DVD qualifies for one hour of ACLS P.A.C.E. Continuing Education Credit\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/h6\u003e\n\u003c\/h6\u003e","brand":"Market Laboratories","offers":[{"title":"1 \/ Each \/ 1 \/ Each","offer_id":19315966804025,"sku":"ML42540","price":397.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0007\/0510\/1881\/products\/Delivering-World-Class-Customer-Service.jpg?v=1575939573","url":"https:\/\/www.graylinemedical.com\/products\/applied-phlebotomy-lecture-collection-5-delivering-world-class-customer-service","provider":"Grayline Medical","version":"1.0","type":"link"}